Privacy Policy

This Privacy Policy explains how Golden Euro collects, uses and protects personal information when you use our online casino services in Canada. We care about your privacy and describe below the types of data we handle, why we collect it, who we share it with and how you can manage your information. By using our site you agree to the practices described here, subject to applicable local laws.

Types of data we collect

We collect information needed to provide and improve our services. This includes personal data you give us directly, technical data gathered during use, and transactional records related to your account activity.

Personal data

Personal data includes name, date of birth, address, email, telephone number, government ID for verification, and payment details when you make deposits or withdrawals. We also store account credentials and profile preferences.

Technical data

Technical data covers device information, IP address, browser type, operating system, cookies and similar tracking technologies, and log data about how you interact with our site. This helps us maintain security and improve site performance.

Transactional data

Transactional data includes deposits, withdrawals, wagers, wins and losses, bonus activity, and support communications. We keep records of transactions to support account management, fraud prevention and regulatory obligations.

How we use your information

We use your data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support, and comply with legal requirements. We also use aggregate and anonymized data for analytics and site improvement. Marketing communications are only sent with your consent and you can opt out at any time.

Data protection practices

We apply reasonable technical and organizational safeguards to protect information from unauthorized access, use or disclosure. These measures include access controls, encryption in transit, secure storage practices and regular reviews of our systems. Access to personal data is restricted to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse site usage. You can manage cookie settings in your browser, but restricting cookies may affect certain features. Third-party analytics and advertising partners may also place cookies according to their own policies.

Information sharing and third parties

We may share your information with trusted third-party service providers such as payment processors, identity verification and compliance vendors, hosting providers, and analytics partners. We also disclose information when required by law, to respond to legal requests, or to protect our rights and the safety of users.

User rights

Canadian users have rights to access, correct and request deletion of personal information held by us, subject to legal and operational limits. You can view and update much of your data through your account settings. For other requests, contact our support team via the account interface and we will respond in accordance with applicable law.

Access, correction and deletion

If you need a copy of your personal data, want to correct inaccurate information, or request deletion, please use your account settings or contact support. We will verify your identity before fulfilling requests and retain necessary records where required for legal or compliance purposes.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you through the account interface. Continued use of our services after updates indicates acceptance of the revised terms.