Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you register, play or otherwise use services at Golden Euro. We respect your privacy and describe below the types of information we collect, how we use it, who we share it with, and the choices available to users in Canada.
Types of data we collect
We collect information that helps operate your account and provide our services. This includes personal data, technical data and transactional data, and activity records from your use of the site.
Personal data
Personal data covers information you provide when creating an account or updating your profile: full name, date of birth, contact details, mailing address, payment details and identity documents for verification. We may also keep correspondence you send to our support team.
Technical data
Technical data includes IP address, device type, browser, operating system, language settings, and session information. We also log connection and performance data to maintain security and improve site reliability.
Transactional and activity data
Transactional data records deposits, withdrawals, bet history and other financial activity. We retain game play and account activity logs to detect fraud, comply with verification checks and resolve disputes.
How we use your information
We use information to create and manage accounts, process payments, verify identity, comply with legal obligations, and protect accounts. Data is also used to investigate suspicious activity, respond to support requests, and improve our service and security.
Data protection practices
We implement industry-standard technical and organisational measures to protect information, including encrypted connections, access controls and secure storage. Access to personal data is limited to authorised staff and third-party providers who require it to perform services for us.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, keep you signed in, analyse site usage and serve basic functionality. You can manage cookie settings in your browser; blocking some cookies may affect parts of the site.
Information sharing and third parties
We share personal data with service providers who assist with payments, identity verification, fraud prevention and hosting. We may disclose information where required by law or to protect the rights and safety of users. We do not sell personal information to third parties. Third-party services used by GoldenEuro operate under their own privacy terms.
User rights
Canadian users have rights to access, correct and request deletion of personal data held about them, subject to legal and operational limits. You also have the right to object to or restrict certain processing activities and to lodge a complaint with a privacy authority.
Access, correction and deletion
To request access, correction or deletion, contact our support team and provide proof of identity. We will respond to verifiable requests within a reasonable timeframe. Certain records may be retained as required by law or to resolve outstanding obligations.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page with the date of revision. Continued use of the service after updates constitutes acceptance of the revised policy.