Response Time
If you need help, our support team is ready to assist with account questions, password or verification issues, payment queries, or general feedback. Reach out any time for prompt, practical help - our team will guide you through technical concerns, withdrawals, or bonus queries and make sure your account matters are handled quickly and professionally. Live chat, email and phone are available so you can choose the most convenient channel. Email replies are usually within one business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 593 2847 (Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
| Payments | [email protected] (payouts & limits) |
| Privacy | [email protected] (data requests) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line, your account name or ID, and up-to-date contact details to help us respond quickly. Attaching relevant files and stating your preferred phone time will avoid delays and speed up verification or resolution.
Send us a message
Name <label for="email" style="display:block;margin-bottom:6px;font-weight:600;font-size:14px;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;margin-bottom:12px;font-size:14px;"><label for="message" style="display:block;margin-bottom:6px;font-weight:600;font-size:14px;">Message</label><textarea id="message" name="message" rows="5" required style="width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;margin-bottom:14px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="display:inline-block;padding:10px 16px;background:#8b0000;color:#fff;border:none;border-radius:4px;font-weight:600;cursor:pointer;font-size:14px;">Send message</button>Response Time
Support response times vary by channel and issue. Most inquiries are answered within one business day, and live chat usually gets an immediate reply during hours of operation. Complex cases that require document checks or specialist review may take longer, sometimes several days, depending on the nature of the request. We’ll keep you updated throughout the process.
Feedback
We’d love to hear from you, so please share feedback, suggestions, or ideas to improve the site. Every message is reviewed carefully by our team and used to fine-tune features, offers, and the overall user experience. Use the feedback form or live chat and we’ll make sure your input helps shape future updates.